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一看就懂!客戶若不變成鬼,業務如何能成材
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一看就懂!客戶若不變成鬼,業務如何能成材 
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Item No.:115146 BKTW-0010553690
  
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ISBN: 9789866024115
Author: 林琇琬
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作者:林琇琬
出版社:心經典文化
出版日期:2012年08月01日
語言:繁體中文
版別:初版
装订:平裝
页数:208
印刷:全彩印刷
分級:普級
ISBN:9789866024115

內容簡介

一看就懂!全彩圖解版

好話說盡還是不被客戶認同?

百依百順仍無法成交?

機會上門卻老是hold不住?

顧客不是提款機,別以為講得口沫橫飛,就會讓他們吐出鈔票……

從今天開始,別被顧客的表面陳述牽著走,

本書揭穿各種魔鬼客戶、刺蝟買家在心理戰中慣用的小技倆

針對10種不同顧客型態,傳授90招應對技巧與頂尖業務創造銷售巔峰的祕訣

讓顧客對你掏心掏肺又掏錢! 本書特色

★易閱讀

全書彩色圖表,搭配俏皮的互動式情境漫畫,一看就領悟與客戶的應對之道,讓奧客變常客

★好理解

清楚的流程圖,破解各種難纏客戶的相處原則,讓你精準命中客戶的死穴,業績長紅

★重實例

傳授與各種奧客的應對技巧,教你迅速掌握成交關鍵,再刁的客戶也能對你言聽計從 作者簡介 林琇琬

曾任職於資訊相關產業的專案經理,26歲即成為公司最年輕的主管,帶領團隊成員100多人。擔任過經營管理諮詢顧問,對管理與組織十分擅長。現長期擔任負責培訓領導能力的延修課程講師。



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