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i想想:行銷的信任與溫度
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i想想:行銷的信任與溫度 
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Item No.:317092 BKTW-0010709277
  
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ISBN: 9789571365848
Author: 陳紀元
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作者:陳紀元
出版社:時報出版
出版日期:2016年03月29日
語言:繁體中文
版別:初版
装订:平裝
页数:336
印刷:單色印刷
分級:普級
ISBN:9789571365848

內容簡介



網際網路發展至今,整個行銷的變化歷歷可見。例如以後到餐廳吃飯,場景大概是這樣:消費者進餐廳,拿起手機拍下要點的菜色,就完成點菜與付款,上菜時讓手機先吃,又拍一下上傳臉書,之後人才吃,吃完走人。用手機點菜及付款即是立法院剛通過的電子支付O2O條例。所以以後買東西,只要帶一支手機,連錢都不用帶。可見網際網路及數位匯流對人民消費的方便性,以及對整個行銷與經營環境的影響。



本書提到「為什?德國才8千多萬人,但卻有很多產品在國際市場上都是貴到沒有競爭對手?」許多德國企業認為德國沒有資源,重要的原材料幾乎都靠進口,所以必須物盡其用,做出好產品,盡量延長使用期,能用到下一代,這才是對原材料最大的節約。人口數不多,內需市場不大,資源也不是很豐沛,和我國類似,但是這種「物盡其用,才是最大節約」的哲學,確實可做為我國經濟發展的參考。



行銷有時會被誤會成「吹牛虛誇」,本書談行銷,對企業社會責任CSR及產品品質多所著墨,書中把路邊常見的標語「關心別人的人有福了」,改成「有福氣的人才會關心別人」,做為CSR的註解,深富哲理。在產品品質方面,作者認為用消費者的心把品質及服務做好,才能放煙火,以及對每個消費者都要心存感激,而絕不忽視消費者的健康安全、絕無誇大不實廣告等黑心行銷行為,才是心存感激的具體體現,也才是「彼此的信任」與「互動的溫度」核心價值。



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