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嘴炮管理學:讚美、批評、回饋,主管一定要會的三大溝通技巧
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嘴炮管理學:讚美、批評、回饋,主管一定要會的三大溝通技巧 
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Item No.:324544 BKTW-0010716645
  
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RM 55.30 (USD 12.63)
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ISBN: 9789863757023
Author: 孫科柳,王瑞芳
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作者:孫科柳,王瑞芳
出版社:有意思
出版日期:2016年05月25日
語言:繁體中文
版別:初版
装订:平裝
页数:360
印刷:單色印刷
分級:普級
ISBN:9789863757023

內容簡介



主管不是默默低頭做事


也不是緊抓進度、業績數字


而是,適時地讚美屬下的進步


回饋部屬的意見


批評員工的失誤


營造良好的溝通環境


帶人要帶心,帶心先帶話


主管們,好好鍛練自己的嘴上功夫



會做事很重要,會講話更重要


主管「話實力」檢測表,一起做做看



□積極主動了解員工的想法


□不同的工作內容採用不同的溝通方式


□保持親和力,面帶微笑溝通


□認真聽完員工的每一個字,不敷衍


□根據員工的需求提供針對性的回饋意見


□懂得跟員工說「我相信你」


□能正確運用批評的方式


□面對衝突時,能適當地冷卻和緩衝

 



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