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SOP+感動客戶的無敵攻心指南
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SOP+感動客戶的無敵攻心指南 
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Item No.:325899 BKTW-0010718187
  
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ISBN: 9789574497003
Author: 江緯辰
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作者:江緯辰
出版社:貿騰
出版日期:2016年06月10日
語言:繁體中文
版別:初版
装订:平裝
页数:220
印刷:雙色印刷
分級:普級
ISBN:9789574497003

內容簡介



讓客戶心悅誠服的攻心指南。


500大企業和Tap Sales都在用的感動行銷魔法書。


最犀利精闢的職場智慧,讓客戶黏著你,老闆愛死你!


最實戰有效的攻心策略,讓您在職場上百戰百勝,無往不利,成為No.1的業務、行銷、經理人。


如何讓客戶感受到「更滿意」,讓客戶感動於「我沒有預期你會做這麼多,而你卻做了」。


現在的服務不只是讓客戶滿意或更滿意而已,更重要的是你如何讓客戶產生「滿足」的感動。


讓自己成為客戶心中,永不可替代的「唯一」。

聯合推薦



江老師風趣生動地描述,教導如何用心地對待客人以擄獲客人的心,並加入了六月典範人物的專訪,更貼心地提出Michael老師語錄做為重點提醒。絕對是本很實用的工具書。-群聯電子股份有限公司董事長——潘建成



深入淺出,幽默風趣。SOP+之Plus的+號,所帶來的不只是客人「正向」的迴響,也是對企業形象的「加分」。這本書不只值得用心想把每件事給做好做細的人拜讀,更值得所有在SOP的訂定與執行上,想更上層樓的企業引為圭臬。-文案達人——唐崇達



認識Michael老師超過十年,他在教育訓練上的用心與細膩,很少講師能出其右,一針見血的提出了近三十個顛覆傳統思維的觀點,並以上百個真實案例、故事來闡述這些獨特且精準的觀點。流暢易讀且處處驚喜,閱畢觀念大開,喜不自勝。-聲音訓練專家——周震宇



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