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危機管理與談判
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危機管理與談判 
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Item No.:331239 BKTW-0010723793
  
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ISBN: 9789864570225
Author: 李宗勳
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作者:李宗勳
出版社:智勝
出版日期:2016年07月12日
語言:繁體中文
版別:初版
装订:平裝
页数:352
印刷:單色印刷
分級:普級
ISBN:9789864570225

內容簡介



本書首度結合「危機管理」與「談判」兩大學術議題,進行有機對話及動態交流,經由作者豐富的實務經驗暨深厚的學術底子,有系統研整相關學理、國內、外案例與實務應用分析,如同置身危機意識下有助於讀者進行衝突化解與溝通談判。溝通力與談判是近年來特別強調的核心職能之一,平時要能夠政策行銷與進行公務溝通,緊急情勢發生時,則要能在危機中進行談判,有效化解僵局與危局。是以,本書期許能從危機管理與談判兩個息息相關且相互效應的議題,進行專書撰寫,以作為教科書與實務應用之參考範本。



本書共十四章,主題環繞在「危機管理」與「談判」,分別探討風險評估與危機管理的理論與特性、災害治理的哲學觀與方法論、建構社區災害的回復力、系統韌性治理、溝通與談判、危機談判策略與技巧、國外案例、芝加哥警察局的創新翻轉策略、關鍵基礎設施防護與緊急徵調作業、危機談判的案例分析、災害防救的責任與風險分擔、未來發展趨勢與議題等,大抵已涵蓋「危機管理」與「談判」的重要議題及範疇,期許對學術與實務兩界有所助益。
 



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