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客房管理實務(2版)
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客房管理實務(2版) 
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Item No.:338620 BKTW-0010731239
  
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ISBN: 9789866090912
Author: 謝希瑩/編著
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作者:謝希瑩/編著
出版社:華都文化
出版日期:2016年10月11日
語言:繁體中文
版別:2版
装订:平裝
页数:414
印刷:單色印刷
分級:普級
ISBN:9789866090912

內容簡介



本書以作者在旅館業十多年的經驗與心得作為主軸,配合現今旅館實際的服務需求,編寫兼具客房管理理論與實務的內容,希望能提供給要進入旅館業的讀者,從中了解旅館業的客房管理技巧與作業。





全書共有十二章,「旅館概論」、「旅館組織與職責」協助讀者認識旅館全貌;「旅館資訊系統的運用」說明透過資訊科技讓各單位工作更有效率;「客房部門營運實務」、「客房部門人力資源管理」說明客房的營運內容與人力資源管理;「客務部管理實務」描述顧客從訂房到抵達旅館的服務及客務部各單位的實際作業與管理;「房務部管理實務」、「洗衣房管理實務」說明顧客住宿時的客房相關服務;「服務品質管理」強化品質管理意涵;「安全措施與作業管理」教導旅館職場需要注重的工作安全及如何維護住客的安全。








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