www.superbuy.my
 



How do I place an order? 
We only accept order online!
Fast, safe and secure, ordering at www.superbuy.my is easy. After you've added items to your Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away. You can also save items in your Shopping Cart or to your Watchlist to access at a later date.  


How can I check the status of my order? 
We process your order within 3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to refer.

You may also access "My Account" from the Superbuy website. This link is located in the upper right corner of the website. 
Please contact us if you have specific questions. 


Can I modify or cancel my order? 
Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 5-day policy and/or incur a cancellation fee. Please contact us if you have any questions.

Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. Please refer our Returns section to learn more about our return policy. 


Is there a warranty on the products I purchase? 
All products sold on www.superbuy.my are subject to the warranty policies of their respective manufacturers. Please contact us to inquire about specific products.


Payment Options: Currency & Pricing
Please note that the currency currently used for transactions at superbuy.my is Malaysia Ringgit (MYR).  Superbuy welcomes international orders! Please refer to the details as below for your payment options.

Domestic:  Payment must be made before item delivered. Superbuy accepts payment as below.

Payment Method 1:
Bank Transfer / Internet Banking / Bank In
You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in to any of the following banks: Maybank (Maybank2u), CIMB bank (CIMB clicks), and Public Bank. Superbuy offers the convenience of Internet banking anytime, anywhere.

To pay for the Items purchased on Superbuy:
1) Add the products to your shopping cart and check-out. 
2) Choose Payment Method as "Maybank2u" or "CIMB clicks" or "Hong Leong Bank" for Bank transfer or;
3) Choose "Cash Bank-In" for offline bank-in or interbank transfer. Bank account number will be given upon confirmation. 
4) Check your order and "Confirm" it. You will receive a confirmation e-mail from Superbuy within minutes.

Payment method 2:
Credit Card
Credit card Accepted: MasterCard and Visa Card.
Your credit card will be charged only when your order is processed and confirmed.

To pay for the Items purchased on Superbuy:
1) Add the products to your shopping cart and check-out. 
2) Choose Payment Method as "MASTER" or "VISA" for Bank transfer or;
3) Check your order and "Confirm" it. You will receive a confirmation e-mail from Superbuy within minutes.


Kindly take note that you must obtain your 3D secure password/pin before proceed to pay if you are using a credit card issued by the following bank:


Import Duties, Taxes and Other Customs Related Charges
Please take note that your order may subject to taxes and other import duties. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by you.

In addition, Superbuy will not be responsible for orders that are not able to clear your local customs for whatever reason. Therefore, make sure the titles you order comply with your local laws. We recommend that you check with your local customs office for further information.

Superbuy will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box.
Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.


Am I safe to use credit card in your website?
Paying with your credit card is safe and easy at superbuy.my! 
Your credit card details are protected when you send the details to us over the Internet using our secured server. We use industry-standard SSL to encrypt your details.
For all credit card order, we will confirm your purchase once we are able to contact card owners and verified their details. Please add this in our payment terms for credit card. Under certain circumstances, further details such as credit card statement (header only, with holder's name and credit card number clearly shown) and fixed line number will be requested by Superbuy management for further verification. 
Superbuy reserved the rights to cancel or reject any transaction.