Support

Superbuy Live Support
www.superbuy.my
 


In most cases, your order is shipped directly from the Superbuy warehouse or supplier to you via Poslaju or any other reputable courier service. International shipping via DHL is available to all major Countries.


Same Day Shipping* 
In most cases we are able to ship the same day (Monday - Friday), provided the order is placed before 3.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.


Same day shipping doesn't apply to: 
  • International Orders. 
  • Orders placed on Saturdays, Sundays, or holidays. 
  • Orders for large props or Special Order items. 


How are shipping and handling charges determined? 
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.


Please Note:
 
  • In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Selected products will not be shipped on the every first Friday of the month to avoid any miscarriage occurring.
  • Domestic shipment (Within Malaysia): Shipping may take 1-2 business days from the date of shipment.
  • International shipment: Transit times from Malaysia may take 2 - 5 business days, and can vary based on DHL tariff zones from the date of shipment. 
  • All transit times specified by DHL are subject to Customs clearance.
  • Custom duties and taxes are not included in shipping charges as stated. 

 

International Shipping: 
Superbuy ships to over 200 Countries via DHL Express Worldwide. Once you have entered your shipping information, shipping rates will be determined based on the estimated weight of your order including shipping materials, and your zip code. 


Damages & Missing Items
If you have received an item that has been damaged or have missing items from your order, contact us by phone at 03-8090 5068 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy

For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.


How to arrange for self collect item?
Superbuy warehouse is located at Puchong, Selangor. Appointment with Superbuy must be made 3 business days prior collection.  Any walk-in customer without appointment will not be entertained.
Please refer to our business hours and contact us for appointment.


Out-of-Stock Products
We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.


Standard Shipping Time Frame for Malaysia Deliveries:

  • For order in Cash Term Basis (Payment via Maybank2u, online transfer or cash bank-in), items will be deliver within 3 - 5 working days from the date of order received.
  • For Credit card payment, Superbuy will verify and process your order within 10 - 14 working days from the date of order received.
  • Not applicable to out-of-stock or on-order items.

 

Superbuy reserved the rights to cancel or reject any transaction. 
If you have any concerns, questions or comments, please contact us at: