Order & Payment : FAQ

After you have added your items to the Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date. 

We process your order within 3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to refer. You may also access "My Account" from the Superbuy website. This link is located in the upper right corner of the website.

Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 5-day policy and/or incur a cancellation fee. Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items and/or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. Please refer to our Return & Exchange Policy for more info.

All products sold on www.superbuy.my are subject to the warranty policies of their respective manufacturers.

Payment Methods & Options

You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in via the below:

• Maybank (Maybank2u)

To pay for the Items purchased at Superbuy:

• Add the products to your shopping cart and check-out.
• Choose Payment Method as "Maybank2u"
• Check your order and "Confirm" it. You will receive a confirmation e-mail from Superbuy within minutes.

Your order may be subject to tax and other import duties charges. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by the purchaser of the product. In addition, Superbuy will not be responsible for any orders that are not able to clear your local customs for whatever reason. Therefore, make sure the product that you have ordered complies with your local laws and regulations. We recommend that you check with your local customs office for further information.

Superbuy will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box. Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.