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Order & Payment : FAQ
 

 
How do I place an order?
After you have added your items to the Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date.  

How can I check the status of my order?
We process your order within 3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to refer.
You may also access "My Account" from the Superbuy website. This link is located in the upper right corner of the website.
 
Can I modify or cancel my order?
Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 5-day policy and/or incur a cancellation fee. Please contact us if you have any questions.
 
Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. Please refer our Returns section to learn more about our return policy. 
 
Is there a warranty on the products I purchase?
All products sold on www.superbuy.my are subject to the warranty policies of their respective manufacturers. Please contact us to inquire about specific products.
 
Payment Options : Currency & Pricing 
The currency currently used for transactions at Superbuy is Malaysia Ringgit (MYR).
Superbuy also accepts international orders too. For international orders, you may refer to the payment methods and options.
 
Am I safe to pay using credit cards at Superbuy?
Your credit card details are protected according to Superbuy privacy and security policy.
When you submit your details to us over the Internet, you will be directed to a secured site under the industry-standard SSL.
 
Under certain circumstances, further details such as credit card holder's name, credit card number, and fixed line number will be requested by Superbuy management for further verification.
Superbuy would not request any passwords either through e-mail or phone call.
Superbuy reserves the rights to cancel or reject any transactions when the purchaser or credit card holder's fails to produce any verifications. 
 
 
 
 
Payment Methods & Options
 

Payment Method 1 : Bank Transfer / Internet Banking
You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in to any of the following banks:

 

  • Maybank (Maybank2u)
  • CIMB bank (CIMB clicks)
  • Public Bank

 

To pay for the Items purchased at Superbuy:

 

  1. Add the products to your shopping cart and check-out. 
  2. Choose Payment Method as "Maybank2u" or "CIMB clicks" or "Hong Leong Bank" for Bank transfer or.
  3. Choose "Cash Bank-In" for offline bank-in or interbank transfer. Bank account number will be given upon confirmation.
  4. Check your order and "Confirm" it. You will receive a confirmation e-mail from Superbuy within minutes.

 

Payment Method 2 : Credit Card
Credit card Accepted: MasterCard and Visa Card.
Your credit card will be charged only when your order is processed and confirmed.
 
To pay for the Items purchased at Superbuy:
 
  1. Add the products to your shopping cart and check-out. 
  2. Choose Payment Method as "MASTER" or "VISA" for Bank transfer
Kindly take note that you must obtain your 3D secure password/pin before proceeding to pay if you are using a credit card issued by the following bank:
 

 

Import Duties, Taxes, and Other Custom Related Charges
Your order may be subject to tax and other import duties charges. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by the purchaser of the product.
In addition, Superbuy will not be responsible for any orders that are not able to clear your local customs for whatever reason. Therefore, make sure the product that you have ordered complies with your local laws and regulations. We recommend that you check with your local customs office for further information.
 
Superbuy will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box.
Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

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