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Return & Exchange Policy

 


 

Product Quality Assurance
WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All products sold at Superbuy are 100% authentic and original. If you encounter any product quality issues, manufacturing defects, or an mistake on our or suppliers part,  please contact us. We will give you a choice of a replacement or exchange for your purchases. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.


Policy Against Fake / Replica / Imitation Products
In Superbuy, we do not sell fake / replica or imitation goods. We assure buyers that what you buy are from genuine goods. We only work with distributors / suppliers who sell genuine products or are authorized to distribute the goods in Malaysia.


Superbuy Return Policy

  1. Any return received with missing items or without original packaging will not be credited.
  2. The following items are NEVER returnable:
    • Any item that has been worn, used or altered
    • Items that require special delivery
    • Products that have been opened or have a broken seal
    • Any product missing the serial number or UPC
    • Open software
    • Gift cards & Prepaid phone cards
    • Some jewelry orders
    • Some health and personal care items
    • Grocery products
    • Fresh flowers
    • Opened consumable items
    • Customized products
  3. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.

 

When Your Order Arrives 
Upon receiving your order, please open and inspect all products on the same day as delivered. Try on any wearable items and if there are issues, please contact us immediately. 

Package / Merchandise that arrived damaged in transit must be reported to us on the same day. Please have the delivery driver to make a note if the package they'd deliver shows signs of damage before signing it. 

 

Return & Exchange Instructions
Subject to the Superbuy Return Policy above, if something needs to be returned, please contact our customer service within 3 days after receiving your product. Please include the order number, e-mail address, pictures of the product, and the problem in all correspondence.
Returns can be made via courier or through our retail store.

 

For courier returns...
Product(s) must be sent back to us only via reliable and traceable shipping methods within 7 days after reporting to our customer service. 
Superbuy will not be responsible for refunding any untraceable packaged productsAll return shipping costs will be borned by the purchaser of the product.
 

For retail store returns...
It is compulsory to inform our customer service ahead before sending the return items to our retail store. Superbuy & Touchpoint reserves the rights to reject your returns. 
Product(s) must be delivered to the below store address : 

 

TouchPoint (Superbuy Retail Outlet)
No.4, Jalan Puteri 2/2,
Bandar Puteri,
Puchong 47100, Selangor.

 

Refunds will be made for the cost of the product that was paid. Superbuy does not refund any shipping and handling charges that was made initially by the purchaser. 
Superbuy will NOT accept any return of products with obvious signs of use. If you return products in used condition, you will be responsible for the cost to have them shipped back to you. 

 

Refunds
Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will be issued to the original card. 

Once we received your return package, your refund will be processed within 7-10 working days. Please allow another 2-4 working days for the credit to be posted to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only. 

 

International Orders
All international orders are considered final by Superbuy and is not applicable to Superbuy return and exchange policy.

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