important

 

Dear Value Customers,

 

As announced by our Prime Minister, Tan Sri Muhyiddin Yassin, the National Restricted Movement Order will take effect from 18 to 14 April, 2020. During this period, please be informed that we are taking the below steps which will take into immediate effect during this period until further notice:

 

For all orders placed after 16thMarch 2020, there will be an expected delay of shipment and fulfilment of all orders.

 

Orders placed using office addresses will experience further delay reason being that our courier partners may not attempt such deliveries until 14th April 2020. Unfortunately, no amendments of the address are allowed for orders already placed before or prior to this announcement. We advise you to avoid using any office address as your shipping receiving address. Apart from that, kindly do expect the shipment delays for deliveries to residential shipping address due to warehouse closure from our business partners and suppliers.

 

Also, our retail shop (Touchpoint) will be closed during this period, therefore, all self-collection services will only resume on 14th April 2020.

 

All customer service channels (hotline / email) will operate as usual.

 

Given with the dynamic nature of this situation, we appreciate your patience and understanding during this period. We will continue to take the necessary steps and inform the necessary changes as we get more clarity about this directive. In the face of this pandemic, please take care of your health and that of your family.

 

Thank you

 

Superbuy Malaysia

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